- Once we have received your payment, your order will be processed and dispatched within 48 hours. You will receive an email confirmation once it ships. You can also check your order status through the link provided at any time.
- Shipping time: Monday to Friday, excluding Public Holiday.
- If your order cannot be processed, you will be notified the next day after order confirmation. There are, however, exceptions when specific regulations are involved.
- Delivery options and shipping fee
|
Malaysia |
||
|---|---|---|
|
Shipping fee |
Order over MYR 180 |
Free |
|
Order below MYR 180 (Standard) |
MYR 20 |
|
| Expedited | MYR 40 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
Philippines |
||
|---|---|---|
|
Shipping fee |
Order over PHP 1800 |
Free |
|
Order below PHP 1800 (Standard) |
PHP 200 |
|
| Expedited | PHP 600 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
Singapore |
||
|---|---|---|
|
Shipping fee |
Order over SGD 70 |
Free |
|
Order below SGD 70 (Standard) |
SGD 8 |
|
| Expedited | SGD 13 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
Thailand |
||
|---|---|---|
|
Shipping fee |
Order over THB 1300 |
Free |
|
Order below THB 1300 (Standard) |
THB 100 |
|
| Expedited | THB 300 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
United States |
||
|---|---|---|
|
Shipping fee |
Order over USD 80 |
Free |
|
Order below USD 80 (Standard) |
USD 15 |
|
| Expedited | USD 25 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
Australia |
||
|---|---|---|
|
Shipping fee |
Order over AUD 100 |
Free |
|
Order below AUD 100 (Standard) |
AUD 15 |
|
| Expedited | AUD 25 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
New Zealand |
||
|---|---|---|
|
Shipping fee |
Order over NZD 100 |
Free |
|
Order below NZD 100 (Standard) |
NZD 15 |
|
| Expedited | NZD 25 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
Canada |
||
|---|---|---|
|
Shipping fee |
Order over CAD 100 |
Free |
|
Order below CAD 100 (Standard) |
CAD 15 |
|
| Expedited | CAD 25 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
|
The rest of the world |
||
|---|---|---|
|
Shipping fee |
Order over USD 100 |
Free |
|
Order below USD 100 (Standard) |
USD 20 |
|
| Expedited | USD 40 | |
|
Expedited Delivery Time |
2-3 Business Days |
|
|
Standard Delivery Time |
7-10 Business Days |
|
|
Perfumery Products |
Inadmissible |
|
Additional delivery fee is required for remote areas.
- Undeliverable Package
In the case the orders are undelivered or have failed delivery attempts, we will contact you to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund.
If the order is returned due to incorrect address provided, failed delivery attempts or refused by the recipient (such as refuse to pay for the duty & tax) etc., please note 50% of the total amount would be charged before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
In case of any disputes, we reserve the right to make the final decision.
- Lost Shipment
A tracking number is provided for each order in the dispatch notification e-mail. You can track your order on courier's website or your local post office using the tracking number.
In the unlikely chance that you do not receive your order within two weeks after the expected delivery date (which is listed in the order dispatch notification), it may be because the postman has forgotten to leave a note to inform you to collect the undelivered parcel at the post office. Thus, please first double check with your local post office with your tracking number. If there is still no sign of the shipment, you are welcome to inform us through the Contact Us page with your order number and tracking number. We will check with Hong Kong Post and reply to you within 30 days from the date of your enquiry. In case of confirmed lost shipment, we will refund the total product price to your original payment account.
We are not responsible for refunds if the courier’s official website states that the parcel has been delivered. We reserve the right of final decisions to all terms and conditions.
In case of a confirmed lost shipment, we will refund the total product price to your original payment account.
Important notice: Please send your shipment enquiry within 60 days of the purchase order placed. We will attempt to follow-up with any requests received after that time frame, but in most cases, the courier will not be able to provide information for follow-up. In such circumstances, no refunds will be arranged.
*Shipping to Europe is not available at the moment, but we will gradually open this option in the future!